Return & Refund Policy

This Return & Refund Policy applies to all purchases made through Home Town Collectibles LLC ("Home Town"), whether in-store, online, or at events.

1. In-Store Purchases

All in-store sales are final.

Due to the nature of trading cards, collectibles, and related merchandise, we cannot accept returns or issue refunds for items purchased at our retail location or at vendor booths operated by Home Town. All items should be inspected at the time of purchase. By completing an in-store transaction, you acknowledge and agree that the sale is final.

2. Event Tickets

Full Refund — More Than 7 Days Before the Event

If you request a refund more than seven (7) calendar days before the scheduled event date, you will receive a full refund to your original payment method. Refunds will be processed within 5–10 business days.

No Refund — 7 Days or Fewer Before the Event

No refunds will be issued for ticket purchases made within seven (7) calendar days of the event, or for refund requests received within seven (7) calendar days of the event. This applies regardless of when the ticket was originally purchased.

Event Cancellation by Home Town

If we cancel an event, all ticket holders will receive a full refund automatically. Refunds will be processed within 5–10 business days to the original payment method.

Event Rescheduling

If an event is rescheduled, your ticket will be valid for the new date. If you are unable to attend the rescheduled date and the new date is more than seven (7) days away, you may request a full refund. The 7-day refund window applies based on the rescheduled event date.

3. Vendor Booth Reservations

Full Refund — More Than 7 Days Before the Event

Vendor booth reservation fees are fully refundable if the cancellation request is submitted more than seven (7) calendar days before the event date.

No Refund — 7 Days or Fewer Before the Event

No refunds will be issued for booth reservations cancelled within seven (7) calendar days of the event. Booth reservations are non-transferable unless approved by Home Town in writing.

Event Cancellation by Home Town

If we cancel an event, all vendors with confirmed booth reservations will receive a full refund of their booth fees.

4. Membership Subscriptions

Membership subscriptions (both customer and vendor tiers) are billed on a recurring basis. You may cancel your subscription at any time through your account settings or by contacting us directly. Cancellation takes effect at the end of the current billing cycle, and you will retain access to membership benefits through that date.

No prorated refunds are issued for partial billing periods. If you believe you were charged in error, please contact us within 30 days of the charge.

5. How to Request a Refund

To request a refund, contact us at hometowncardsandcollectibles@gmail.com. Please include your order number, the email associated with your account, and the reason for your request. Refund requests are processed within 5–10 business days after approval.

6. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Filing a chargeback without first contacting us may result in suspension of your account and loss of membership benefits. We reserve the right to dispute chargebacks that we believe are unwarranted.

7. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis at our sole discretion. Any exception granted does not constitute a waiver of our right to enforce this policy in the future.

8. Contact Us

Home Town Collectibles LLC
Austin, Texas
Email: hometowncardsandcollectibles@gmail.com